complaints policy

I aim to deliver the highest standard of care and customer service.  

I provide aesthetics procedures, and I am fully trained and insured. I am also an NMC registered Nurse.

All my clients will be treated with respect, dignity, compassion, and confidentiality. However, sometimes we may fall short of the service we strive to provide.

If there are any concerns regarding the above, this can be resolved by reporting it to myself. This may be done in writing, e-mail, telephone or in person. All contact details are available on request or via my Social Media.

I would ask that any complaints are made as quickly as possible after the event or procedure, when memories are clear, as this will allow me to investigate appropriately. All complaints should be made within 6 months of the event/procedure/service.

I will always listen to all concerns and try to resolve any issues quickly and effectively.

I will acknowledge any complaint within 3 working days. This may be by e-mail, telephone or letter and an official response will be offered within 20 days. If I feel that this is not sufficient enough time to thoroughly investigate the complaint, I will always keep the complainer informed of this. If the complaint is with regards to a treatment, the patient may be asked to return to the clinic for a follow-up appointment and a written response will be issued within 20 days following this.

All complaints will be monitored and evaluated every 3 months to see where I can improve my service and I will always welcome any client feedback.

Any client feedback will be recorded / stored. Any areas requiring improvement will be worked on / improved. This could require further training, further study or peer support. Positive feedback can be used as part of Continuing professional development (CPD). CPD is defined as learning experiences which help develop and improve professional practice. This can include building on your strengths, as well as developing yourself where you have capability gaps. 

Being an independent healthcare provider, I am regulated by Healthcare Improvement Scotland (HIS), patients can contact HIS at any point of the complaints process not only if local resolution is not agreed.

Address:

Programme Manager

Indepeendent Healthcare Services Team

Healthcare Improvement Scotland

1 South Gyle Crescent

 Gyle Square

Edinburgh 

01316234342 (10am – 2pm Monday to Friday) 

Email: his.ihcregulation@nhs.scot

Reference:

Health Improvement Scotland

https://www.healthcareimprovementscotland.org/about_us/contact_healthcare_improvement/complaints.aspx

services

  • Restore volume, smooth wrinkles and enhance facial contours with our premium dermal filler products

  • Smooth fine lines and soften expression lines with safe, expertly delivered injectable treatments

  • Target stubborn fat and sculpt your shape with 3D Ultimate Pro - a non-surgical treatment combining fat freezing, cavitation and shockwave therapy

  • Firm and tighten loose or ageing skin using advanced radio frequency technology to stimulate collagen and improve skin texture

  • A powerful, precision treatment that renews the skins surface - improving texture, reducing fine lines and targeting scarring

  • The 3D Vjuve machine is a CO2 fractional ablative laser, medically certified and proven to improve the function, sensation and appearance of the vagina and vulva.  

    Many factors and experiences in life can impact the anatomy and health of a woman's vagina.

    • Stress incontinence 

    • Poor bladder control 

    • Vaginal dryness and associated irritation 

    • Loss of vaginal elasticity and tightness 

    • Vaginal atrophy/mild prolapse 

    • Painful sexual intercourse 

    • Lichen Sclerosus

  • Stimulate collagen production and improve skin tone, texture and scarring

  • Hydrate and revitalise dull or dehydrated skin with injectable treatments that improve texture and elasticity

  • Harness your body’s natural healing power to stimulate collagen, improve skin quality and promote hair growth using your own plasma

  • Support deep skin regeneration and repair at a cellular level with cutting-edge biostimulating injections designed to improve skin health and elasticity

  • Boost energy, immunity and overall wellbeing with targeted injectable nutrients like B12 and more

Close-up of a woman's face with hyperrealistic skin, bright blue eye, and pink lips, overlaid with hexagonal grid patterns

Book a free consultation to discuss your areas of concern and treatment requirements

Woman receiving a non-invasive body contouring treatment with a laser or radio frequency machine at a clinic.

Contact us.

aestheticsstudio@mail.com

4 King Street
Bathgate, West Lothian